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:	post by the_taste_of_cigarettes at 2007-02-28 23:17:50

Holy shit.

So we used Wonderdrug for this record since they had competitive rates and since people recommended them. I will never use them again. Horrible horrible fucking job. Every fucking part of this record they could have fucked up, and I mean EVERY part of it -- from sound quality to the artwork to the delay after delay after delay to the fucked up templates to the retards at their "design" group -- it was all fucked up.

Thanks Ken for wasting $1500 you asshole. I completely regret using them, and here is my list of grievances:

-Initial delay due to an error in the templates on Wonderdrug's site, which they still may not have corrected
-Delay due to the color warping from the "design" group (reds, oranges, and other colors drastically shifted)
-Delays due to the printer printing from low-res proof files and not the sources. Then when I had them reprint, he only corrected the one most notable file.
-Ken telling me to "put white where you want the CD face to show" on the CD face design, then printing white there. Brilliant. Especially since there's a note right in the fucking design saying all white is where NO ink should be
-Retards at the design firm not knowing Illustrator 101 and thus not shutting off one fucking layer that was, quote "1mm off". Just turn it off then, retard. I called them up after almost a week or two delay (while I was on tour) and he said "Oh, yeah we just realized we can turn off that layer". Welcome to the world of computer design.
-Charging me $100 extra because they are the only CD manufacturer I have ever worked with that can not do their own color seperation, so they "upgraded" to 4 color
-Shipping only 600 out of 1000 CDs. If that. Where the fuck is the rest? 3pm today - "Oh, I'll make some calls and call you right back". Haven't heard from him yet.
-The "design" people putting the WRONG FUCKING BARCODE on the CD package (ken never had an answer for this), then leaving me to do it with minimal time to get it to look right.

His two weeks turned into a month and a half. The colors are off, the sound quality has some changes to it when I compare it to my hi-bit rip from the masters. The CD face has white where they were instructed not to put it. This was the most complicated, messy, shoddy CD job I have ever encountered...except for maybe Imprint down in FL, but whatever, who the fuck uses them?

Also - Ken never even ONCE, not ONCE, offered any kind of rebate or compensation of any kind. I think he apologized once in passing.

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